Fair Debt Collection Practices Act
CD-ROM Based Training
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Introduction
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- What is the FDCPA?
- Who it governs
- Types of Debts
- Why Comply
- Violation of the FDCPA
- Introduction Review
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Section 1 - What Does the Fair Debt Collection Practices Act Require?
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1.1 Validation of Debt |
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1.1A Verification |
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1.1B Mini-Veranda |
| 1.1 Case Study - Scenarios with
Questions |
| 1.2 Request to Cease
Communication |
| 1.2 Case Study |
| 1.3 Multiple Debts |
| 1.3 Case Study |
| Debt Collection
Game |
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| Section 2 - Communication with Consumers Under
the FDCPA
2.1 Location Information
2.1 Case Study
2.2 Deceptive Forms
2.3 Collection Communications
2.3 Case Study
2.4 Third Party Communication
2.4 Case Study
PRG Squares Game
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| Section 3 - FDCPA Prohibitions
3.1 False or misleading representations
3.1 Case Study
3.2 Unfair Practices
3.2 Case Study
3.3 Harassment or Abuse
3.3 Case Study
PRGeopardee
Game
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| Section 4 - Legal Actions by Debt Collectors
4.1 Legal Actions
4.1 Case Study
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Preparatory
Exam
A Preparatory Exam of 25 questions, 5 from each
learning module, enables each learner to determine his or her
own readiness for the on-line Proficiency Exam. |
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Proficiency
Exam
(purchased separately)
The on-line Proficiency Exam, comprised of 50
questions distributed randomly by computer, lets you know whether
your associate has learned and retained the necessary knowledge to succeed in classroom training and on-the-job skills
development.
The exam is taken on-line with a PRG login number and
password assigned to your company. The student's
percentage score is available to the client's course
administrator / management via a secure password protected
online report. Student's
scoring 80% and above are provided a Proficiency Certificate.
Click
here to learn more about our on-line Proficiency Exams.
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